I reached out to the team at RPM, after Mini Canada let me down saying that to get my FRM sorted out, it was going to cost me a $1,000 tow, $1,500 diagnositcs, $3,000 for the new FRM, plus a programing fee. When I offered to buy an FRM and have them program it, they said oh it comes programmed from the factory... Left me with a bad taste in my mouth, especially when all the other Models have recalls.

Jump forward to my experience with RPM, I reached out, in hopes that this was a gonna shed some light on my situation and ***LEE*** (emphasis) was a massive help, instilled confidence, and reassurances. Sending an expensive part like the FRM across the country takes some confidence in the customer service, and Lee was great at helping me feel comfortable with the experience. He offered multiple solutions and helped me get the best option for my situation.
Loaded the part up with UPS, tracking all the way, I dropped it off at 5pm Atlantic time, the next day, 2pm Atlantic time, it was in the hands at RPM, the same day, it was on its way back to me. I received it the next day. Amazing turn around, amazing service!!!
Plug and play... all it took was to plug it in and it was fixed.

Cant say enough!!!!! AMAZING EXPERIENCE, AMAZING PEOPLE!

Great service for Vancouver Island. Saved me from having to go to BMW/MINI and get a whole new midule because it stopped communicating after a battery replacement. Even better that they at Vancouver Island based. Lee was super helpful getting it turned atound as soon as he got it.

BMW / MINI FRM3 FRM3R (Footwell Module 3) Repair Service (No Communication error)

GREAT EXPERIENCE , VERY PROFESSIONAL TO DEAL WITH.

THE WHOLE PROCESS WAS SMOOTH FROM THE I CONTACTED THEM UNTIL I RECIEVED THE PART. CUTOMER SERVICE WAS VERY HELPFUL AND QUICK.