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Product replacement under warranty: (1 , 2 or 3 Years)
If you haven't started your return request, please follow these simple steps below:
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Please visit our Return Center to open a claim. |
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Enter your 8 digit Order# and the email address associated with the order number. |
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Once complete, you will receive an email confirmation that your return is pending approval. |
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Once approved, you will get your UPS return label by email and your new open claim invoice. please follow payment and shipping instructions. |
Product replacement under warranty:
If a 1 , 2 or 3 years warranty claim has been opened after 30 days, there will be a $99 deductible along with shipping costs and you get a one-time replacement. Your 1 year warranty will still stay valid even if you exchanged a product within the first 30 days. After the 30 days, you still have 335 calendar days to replace an item. For example: If a customer bought a 1 Year warantied DME, and he/she asked for an exchange within the first 30 days, then we granted an exchange, and let’s say, 7 months down the line his/her Remanufactured unit failed, they can still open a warranty claim. Simply because the first 30 days are qualified under exchanges and not warranties.
Shipping under warranty:
RPM MOTORSPORT LTD. does not cover shipping under any circumstances. A total of $60 shipping fee is always applied for Exchanges / Returns / Store credit / Warranties.